At OUTography, our Google certified & trust Street View photographers in Phoenix often face a critical question from the local business.
Who actually own the local business page?
Without a claimed and verified Google Maps Business Listing, your business is not likely ranked, and won’t be found on the Google search. Your Google Street View Virtual Tour will not be fully published either. In other words, your potential customer won’t be able to find your business. Even with a verified listing, the business owner should also optimize the business information to ensure all correct business name, Phone number, Address (NAP) are entered.
However, a local business owner wants to manage and update their page, but they suddenly realize that their previous web developer or someone else currently owns the listing page. The person is no longer available to make changes or to transfer the ownership to the current owner or developer. Sadly, there is no easy to accomplish, because Google wants to make sure no one can steal the page ownership.
Google does offer an online listing page ownership transfer request form available, but it’s a little tricky to get to the form. So here you go! A few simple steps to take you to the request form.
Step 1: Find and Identify the local business
- Open a browser window and make sure you do log into Google with the new owner’s account.
- Visit Google My Business | Find Your Business page
- Type and search the business you want to transfer the ownership (ex. OUTography Business Photography)
Step 2: Request Admin Rights & Ownership Transfer
- Click on the business, and it will pop up a “Request Admin Rights” alert.
- Click on “Request Admin Rights” button, and it will take you to an online form with more questions. It’s important to answer them correctly to speed up the process. Google will verify the information before authorize the ownership rights to your account.
- Answer the following questions
- Is this business verified in another account which you can control? – NO
- Is this business verified by a user whom you’re able to contact? – NO
- What is your name? – The new owner’s full legal name.
- What is your business contact phone number? – The same phone number used to verify the Google+ local page. Unless the phone number has been changed since the previous owner took control.
- What is the official email address you are using to manage this local business on Google? – It prefilled with your current Google Account email. I highly recommend using Gmail account instead of your own domain email or other emails.
- Do you wish to request manager access to the local business on Google or to request transfer of ownership from the owner? – I wish to request ownership transfer.
- Check – I consent to have my email address shared with the current Google owner.
- Leave a message for us to share with the owner on Google so that they may contact you directly. – This is the most important part, don’t leave it blank. You need to describe the difficulties and reason why you are unable to reach out to the previous owner of your Google local page. Make is sounds more serious or like emergency may help to speed up the process.
Using currently listed phone number on the page will most likely approve your request in a week or two. You need to be patient. If your request is rejected, try again in a week. If your request is approved, you will receive an email to notify your ownership.
What else should a local business pay attention to?
In many cases, the verified listing has wrong map marker on the Google Maps. It’s really important to move the map marker to the right place. Otherwise, the virtual tour won’t publish correctly. It will not even show up at all. Our Google certified Street View photographer in Phoenix, Arizona will actually help you correct the marker before publishing the tour. So local business owner can rest assure that the tour is published properly. OUTography’s photographer has the privilege on Google Maps, so the correction of the marker will be available almost instantly on Google Maps.
Good luck. Feel free to contact us for any questions about Google+ local page and how to use Google+ to boost your local business. If your business is located in Phoenix, AZ, I am more than happy to shoot the virtual tour for your business. You can also see some great virtual tour examples.